Client Success Consultant

Recruiter
Adecco
Location
Manchester
Salary
£18000 - £20000/annum Bonuses
Posted
17 Jul 2017
Closes
16 Aug 2017
Contract Type
Permanent
Hours
Full Time
Client Success Consultant
Manchester City Centre
£18,000 - £20,000 + Bonuses

I am currently recruiting for a leader in modern day communications provider based in an prime location in the City Centre, They are real innovators s in creating software solutions for clients with an emphasis on exceptional customer care including technical support.

They currently have an opportunity for the right person to join the team in Manchester, we are looking for somebody with a real passion for delivering excellent customer service to clients and proven B2B customer support, with a drive to constantly innovate and push ideas forward.

This is a permanent full time role the working week is - Monday to Friday 9:00AM to 5:30PM

Duties

- Your role in a brief will be the primary telephone contact to clients and potential clients, supporting any technical queries or forwarding them on to the relevant department if needed, and also identifying any sales opportunities.
- Training & coaching new customers on the platforms.
- Coaching existing customers on best practices.
- Building solid relationships with customers to obtain referrals.
- Setting up new accounts.
- Ensuring that you are identifying potential ad hoc sales opportunities.
- Building support tickets for escalation to the technical team where required.
- Any relevant ad-hoc office administration.

What we are looking for
- Experience working within B2B Customer service.
- Knowledge of new media marketing principles
- Keen interest in social media (in particular how businesses can utilise)
- Microsoft package + experience using CRM systems.
- Excellent communication skills with a friendly and professional manner.
- The ability to work under pressure and high workloads

If you are interested in this position please get in touch with Tim @ Adecco Manchester today - - (Apply online only)

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer