Customer Service Advisor

Recruiter
Akriss Recruitment
Location
Manchester
Salary
£9 - £11/hour
Posted
17 Jul 2017
Closes
16 Aug 2017
Contract Type
Contract
Hours
Full Time
FRENCH SPEAKERS PREFERRED

Job Mission for this Customer Service Advisor :

Global travel brand is looking for 4 Customer Service Advisors. To work as a Customer Service Advisor you will answer requests made by phone or e-mail accurately and efficiently. The Customer Service Advisor will liaise directly with hoteliers when necessary to solve issues, and perform Quality Control on bookings.

Key Areas of Responsibility for Customer Service Advisor role :

• Provide support via both phone and e-mail.
• Deal with hotels service issues (for example overbooking) or special service requests
• Handle post-trip complaints

Success Criteria and skills for Customer Service Advisor role :

• Strong verbal and written communication skills
• Fluent written and spoken English and French
• Knowledge of the travel industry (hotel industry preferred)
• Excellent customer service skills when dealing with internal or external customers