Technology Training Consultant

CPS Group (UK) Limited
£30000 - £40000/annum £6k car allowance, bonus etc
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
Technology Training Consultant // Global Organisation // Manchester // £38,000 + £6k car allowance + bonus

This role is to work in the Technology Training Services Team, covering the North of the UK, including Aberdeen, Belfast, Dublin, Edinburgh, Glasgow, Leeds, Liverpool, Manchester, Newcastle and Nottingham. We are ideally looking for someone with good transport links and someone potentially within commuting distance to our Manchester office, although we are open on location.

You'll be delivering some IT training, supporting any system changes, advising and consulting financial advisers on a range of corporately supported and endorsed technology solutions to improve and enhance their business processes and you will be managing the regular communications to the field management team in the area of technology.

This is a varied role, to include a small amount of delivering training, providing 2nd line telephone support, consulting with our Partnership and producing documentation and ad-hoc reports.

Key Responsibilities:
* The ability to deliver training in all aspects of Swift/EBS and iPad
* The ability to support end users in 'how to' queries for iPad and Swift/EBS Conduct Technology-related consultation meetings with Partners and their support staff
* To produce clear documentation detailing current working practices and IT solutions, as well as make detailed recommendations for implementing Curo and other supported technology solutions
* To plan and allocate centrally-available training resource to deliver Curo and Swift training if demand exceeds personal availability
* To be seen as the first point of contact for location-based Field Management Team for all Technology related training and consultancy
* To support, train and inform field management and end users in technology related developments
* To report activity regularly via departmental reporting mechanisms and ensure all productivity is logged by the monthly deadline dates
* To actively feed into change management forum for iBusiness, Curo and iPad as the Partner-facing department within the Technology Services division

Required Skills
* Have an adaptable and flexible approach as you will be required to work with all levels
* The ability to think creatively and apply strong problem-solving skills
* IT training experience
* Strong organization skills with the ability to multi-task
* Have a customer focused mentality and approach to work
* Experience working in consultative environment
* Excellent time management skills
* Used to working in a varied and fast paced environment

Required Technical Knowledge & Qualifications:
* Experience working on projects, including IT implementation projects
* IT training delivery experience
* IT literate- comfortable with CRM and business processing systems
* Technically strong

This is an incredible opportunity to join a leader in its field, who are growing at an excellent rate. To find out more about this opportunity please send in your CV in the first instance.

CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy