Android Technical Support Consultant

Universal Business Team
Woking, Surrey
£3000 - £3500/month
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
Job Description
We are seeking an Experienced Android Technical Support Consultant to work within our Global Development Team under a short-term contract 6 months (Immediate Start).

Job Overview

Support our energetic and dynamic support team in the temporary position of Experienced Android Technical Support Consultant. We are a Global Development centre within an international organisation providing remotely; - both PC and application support to external clients.
In the role of Experienced Android Technical Support Consultant you will provide 3rd level Android Application Support and take ownership of clients’ IT queries and resolving them in a timely and professional manner.
Regular communications with internal team, international suppliers, and regional support teams by IM Tools, Telephone, Tickets, and Email will be essential.

Essential Requirements

• Extensive experience providing Technical Application Support for Android Applications, preferably in an EMM environment, with in-depth mobile log analysis, IPv6 and Android MPTCP experience.
• 5 years’ experience in 3rd level Desktop / Android Application support.
• Ability to communicate by telephone and email concisely in English.
• Document all enquiries in the support ticketing system, and ensure that appropriate response times are adhered to.
• Contribute technical solutions or workarounds through technical discussions and via knowledge base documentation.
• A positive “can do” attitude
• Exceptional knowledge and troubleshooting ability with Android and Windows O/S
• Multi-task, prioritize and organize all tasks assigned to you.
• Perform other duties and projects as assigned

Education and Experience

• Bachelor’s degree in information systems, computer science, or related experience.

• Strong ability to diagnose and troubleshoot complex systems level technical configuration issues.
• Experience and knowledge of working in support environments is essential.
• Familiarity with Atlassian products (Jira, Confluence) to manage all aspects of support tickets