Credit Controller

Cordant People
£19000 - £20000/annum
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
Job Description - Credit Controller

Role Summary

To be instrumental in the credit and risk management for the companies sales ledger activity. Chasing customers for overdue debts, managing queries, resolving disputes and general administration associated with this role, working within the boundaries of the companies policies and procedures. The hours are 8.30am-5.00pm and you will be working in Northampton Town Centre.


* Credit Control

* Responsibility for the effective, proactive and timely management and recovery of all accounts on their assigned ledger.
* Daily Collections activity completed via telephone, email and letter.
* Management and escalation of any ledger and invoice queries via the Invoice and Query escalation internal process.
* Monitoring the level of trading on all accounts and if necessary the timely escalation of any account trading beyond terms or over the agreed credit limit.
* Adherence to all Credit Control agreed process and procedures including the escalation of debts through the collection cycle to the debt escalation process and Prime time Credit Policy and Procedures.

* Administration

* Responsibility for the timely maintenance and accuracy of all customer record information on CAS and Mor Control, including notes, documents, contact information and query records.
* To ensure that all customer statements and letters are sent out in a timely manner and in accordance with agreed process.
* Effective and autonomous diary management.

* Customer service

* Communicate to internal and external customers in a professional and polite manner at all times.
* Able to stay calm and focused in difficult and pressurised situations
* Patient and open minded
* Excellent listening skills

* Commercial Awareness

* To have an understanding of the company and the industry in which it operates, and the challenges that it faces from internal and external factors.
* Able to appreciate the sensitivity and necessity of managing cash collection and dispute resolution from the perspective of the cost of credit.

* IT

* To have a good overall knowledge and ability to use computers and associated software packages, particularly related to the finance arena.
* Proficient to intermediate level in Microsoft office and Windows based packages

* General

* Building relationships with all stakeholders to ensure that other processes can be adhered to in relevant prescribed timeframes.
* Ability to work as part of an established team.
* Proven ability to problem solve and make decisions.
* Proven ability to plan and manage your time efficiently.

* Personal / Self Development

* A team player and self starter demonstrating a positive attitude whilst using behaviour and words, which demonstrates a positive, realistic, helpful approach to people at all times.
* Appears confident and is seen as consistent in style.
* Appearance is always judged to be business-like and appropriate.
* Ability to embrace all learning opportunities whilst understanding that training, learning and development are all essential aspects of working life at the Company.

Please apply online for more information