2nd Line Support Engineer

Recruiter
Rubicon People
Location
Bournemouth, Dorset
Salary
26000.0000
Posted
17 Jul 2017
Closes
16 Aug 2017
Contract Type
Permanent
Hours
Full Time

2nd Line Support Engineer, Bournemouth, Up to £26,000

An IT professional services provider requires a 2nd Line Support Engineer to join their team. Joining during an exciting period of growth, you’ll support the IT Systems and IT users across a broad client base, working on a variety of systems and applications whilst providing an exceptional level of customer service.

Key responsibilities include;

- Providing support to clients over the phone and via email

- Working on the company cloud environment and within public cloud services

- Attend onsite visits to provide installations when required

- Provide support to bespoke applications, mobile devices and server operating systems

- Internet connectivity troubleshooting

- Server and firewall administration

- Manage your time effectively working to SLA’s

- Provide out of hours on a on call rota

As the ideal 2nd Line Support Engineer you will have:

- At least 2 years’ experience within a similar role

- Excellent communication and customer service skills

- Office 365 setup and configuration experience

- Microsoft Server and Server application administration

- Windows MCP qualification would be advantageous

- A IT related degree or equivalent would be advantageous

- Microsoft Azure would be advantageous

You’ll be involved in a number of projects, providing mainly remote support based in the company’s state of the art offices. In return you'll receive a highly competitive benefit scheme as well as 25 days holiday.

If you are looking to really add value in a growing and innovative company, please send your CV to Ellie Taylor at Rubicon People at and call .

Our team guarantees complete confidentiality and will never submit candidates' details or share them with a third party without first obtaining their permission.