Customer Retention Advisor

Recruiter
Randstad Business Support
Location
Swindon
Salary
£18000/annum commission
Posted
17 Jul 2017
Closes
16 Aug 2017
Sector
Retail
Contract Type
Contract
Hours
Full Time
Are you wanting to work within a professional and passionate team who strive to deliver a first class service to all of their clients? Do you have the confidence to up-sell and cross-sell to clients and enjoy working to agreed targets and KPIs? Do you have the experience and ability to retain business whilst dealing with multiple enquiries and grow with new business? If yes, then please read on as this could be the perfect job for you...

Approaching their busiest time of year for this organisation, we are recruiting for a customer retention advisor to join this growing team. Working full time hours of 8.30am to 5pm Monday to Friday, you will play a key role within the team to ensure continued growth and success - working to targets without having to find or call "cold" business. Conveniently located just outside of the town centre, this client has on-site parking and is also commutable by bus. I have recently recruited for this business and can personally comment on what an exciting, successful time it is for this organisation, continuing to grow year on year.

The position is for a full-time, 6 month, permanent contract - with the possibility of extension, paying £18,000 + commission.

Associated Benefits:
*Working in a vibrant and energised team
*Free fresh fruit daily
*Birthday off work
*Free on site parking
*Great location on a bus route
*Full training and support given
*Free life assurance
*22 days holiday per annum + 3 day Christmas shut down

As a customer retention advisor, your role will be to liaise with active customers on a daily basis to assist with enquiries and questions, you will also talk to them about further products and services that they may need. There is also chance to earn further commission by converting new business.
Other day to day responsibilities will be;
*Preparing estimates and quotations
*Effectively manage all the leads allocated, prioritising when required
*To achieve agreed sales targets and key performance indicators
*Maintain the renewals database and system processes, and provide feedback as appropriate
*To respond efficiently to all leads and customer requests
*Produce and maintain daily contact sheet and activity report
*Create and maintain department processes and procedures, documentation and archive
*Production of regular activity reports

To ensure you have the relevant skills and experience to deliver this, you must be able to demonstrate:
*A strong back ground within customer services, with an up-selling and cross-selling perception
*Effective communication both written and verbal
*The ability to liaise with internal and external points of contact at all levels
*Confidence and competence when making decisions
*Great organisational skills with the ability to solve problems
*IT literacy with fast and accurate keyboard skills
*A proven ability to work accurately whilst under pressure
*The ability to build rapport with clients
*Achievement of agreed targets and objectives - annual and periodic
*Good negotiation skills
*Personable and able to engage effectively with customers, team, colleagues and stakeholders
*Highly numerate and results focused
*Work independently with minimal supervision

If you are able to demonstrate previous success in a client contact role whilst enhancing and growing business levels and can manage a variety of queries all to a very high standard, then I would really like to talk to you in more detail about this position. Remember this is a permanent full-time position, you will be working in a fun, vibrant and professional environment with an immediate start. Give us a call for more details as soon as you can as the client would want this person to start within July to begin training.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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