Internal Account Manager P&P

£18860 - £26400/annum
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
Has anyone ever told you that you are outstanding at what you do?

We are looking for a fearless and talented individual like you who can join our mission to be the best that the industry has to offer.

We want you to bring your unique set of skills and experience to a special place where you can reach your true potential.

Working with internationally recognised and market leading brands, this role will push you to your limits and enable you to grow in capability and confidence.
There is an excellent support network and a team of industry professionals around you while you get to grips with the job.
Hopefully, over time you will establish yourself as the go-to person and will join a long list of predecessors that have gone on to inspire the next generations of people under you.

We currently have an exciting opportunity to join our Sales team in our Bolton depot. This role is a permanent contract for an Internal Account Manager. Working alongside the Sales Manager you will effectively monitor the day to day customer experience for a portfolio of customers, ensuring agreed standards are provided. You will liaise with implementation, sales and operations colleagues to ensure a coordinated and consistent support for customer's queries and or related processes to support customer retention and satisfaction.

As an Internal Account Manager, you will review performance to defined contract KPI's and make suggestions or recommendations to improve profitability, including making and recommendations for changes in related contract terms/service levels agreements to benefit the customer and the company. You will also support the P&P Account Directors on their strategic account portfolio.

Internal Account Manager | Account Manager | Business Development | Postal Services | Logistics | Client Services

Essential Requirements:

* Effective verbal and written communication skills, including the ability to adapt communication style, amount, and format based upon an audience.
* Ability to influence at colleague level.
* Able to prioritise and coordinate multiple work requirements to meet deadlines.
* Ability to establish and maintain effective working relationships with co-workers, managers and clients.
* Ability to effectively conduct business over the phone.
* Able to understand and empathise with customer needs whilst balancing their needs with that of Company.
* Strong analytical and numeracy skills, including the ability to analyse data and draw relevant conclusions.
* Basic knowledge of postal and parcel industry as well as knowledge of any specific market sectors (e.g. banking, public sector, energy).
* In-depth knowledge of Whistl products and services.
* Fluency software operating systems, such as MS Office and customer relationship management systems.
* High attention to details with emphasis on accuracy and thoroughness.

Desirable Requirements:

* Ability to effectively question or challenge things if they don't appear to be correct or are not understood.
* Well-developed verbal communication skills.
* Experience in the postal or logistics industry and relevant competitive marketplace.

Additional Salary:

Sales Commission, Childcare Vouchers, and Company Pension.

About Our Company:

Whistl is the second largest postal provider in the UK with an exciting range of mail, parcels and Doordrop media products and services, both in the UK and internationally. Each year we collect, sort, send and transport up to 4 billion items of mail and parcels for businesses, as well as handling, planning and managing millions of Doordrop items