1st Line Customer Support Executive

Austin Clark Recruitment
Bracknell, Bracknell Forest
£20000 - £22000/annum 25 DAYS HOL, PENSION, PARKING
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
A lovely business based in Bracknell are looking to recruit a 1st Line Customer Support Executive due to an internal promotion.

The primary role is to provide 1st line support to customers via telephone and email. They will be the key contact on any support issues that come into the organisation. The ideal candidate will already be working in a customer support role within the IT sector.

Key Duties:
•First line customer and technical support which involves reporting and responding to incoming calls via various sources including telephone, email and social media
•Providing support on both hardware and software
•End to end management of the RMA process including courtesy calls to check if the customers are happy with their repairs
•Liaise with the UK Engineering team
•Provide routine feedback on all open and closed customer calls to the UK Management Team
•Provide Pre-Sales support to the product marketing team including evaluating new models prior to launch, checking items prior to being used for magazine reviews
•Perform diagnostics tests as required
•Assist with re-organisation of office space and office relocations

•Minimum of 1 years customer support experience within the IT industry
•Experience of working with Windows and Apple O/S systems
•Understanding of Windows Server 2008 & 2012 and SQL Server 2008 & 2012
•Excellent verbal and written communication skills
•Excellent organisation skills with the ability to prioritise tasks

Salary up to £22,000

Hours are 9 - 5.30pm Monday - Friday, 25 days holiday, free parking

Keywords: IT Helpdesk / Customer Support / Customer Services / Helpdesk / 1st line support / first line