Centre Operations Executive

Mail Boxes Etc
South West London, London
17 Jul 2017
16 Aug 2017
Contract Type
Full Time

Job title: Centre Operations Executive

Department: Citibox South Kensington

Responsible to: Reporting to the Retail Sales Manager

Responsible for:

Job purpose: Responsible for the smooth running of the centre, assuring that world-class customer service , up selling & cross selling is provided, and reporting back to Head Office

Main duties and responsibilities:

Operational Excellence

  • Read and become familiar with and put into practice, the techniques of all operational and training manuals and instructions received from Head Office.


  • Interact with customers.

  • Manage and assist as necessary in the execution of jobs (shipments, copy jobs etc) in order to ensure that they are completed on time and maintain high quality standards.

  • Network with customers in the centre in order to provide sales leads.

  • Resolve customer complaints with assistance of Operations Manager (where needed).

  • Carry out mail shots and marketing campaigns as instructed by Head Office.

  • Sales visits to prospective customers.

    Daily Procedures

  • Monitor and assure cleanliness, organisation and imaging of centre.

  • Assure performance of and monitor opening and closing procedures, cash handling, security procedures and daily deposits.


  • Prepare weekly and monthly reports and time sheets.

  • Take inventory of retail items and supplies. Place orders with vendors to maintain sufficient stock. Handle reception and appropriate paperwork for products and supplies.

  • Under the guidance of the Finance department, be responsible for securing collection from account customers, payments to vendors and general centre financials, as well as cashing up and banking.

  • Handle general centre paperwork.

    Additional duties:

  • Any other duties that may be required from time to time.

    Closing Date for applications: Friday 4th August

    The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.