1st Line Helpdesk Analyst

Recruiter
Latcom Plc
Location
Central London, London
Salary
24000.0000
Posted
17 Jul 2017
Closes
16 Aug 2017
Contract Type
Permanent
Hours
Full Time

Job Role

  • Provide 1st Line support to all users.
  • Answer and log service desk calls from the end-users.
  • Use Video phones - have visual contact with the users and assist deskside on occasions.
  • Log all actions taken and resolutions.
  • Install new/replacement workstations.
  • Connect and set up all required hardware and software for individual users and meeting rooms as necessary.

Skills

  • Microsoft Products - Office 2010, Windows 7, Active Directory
  • Printer Maintenance
  • PC Imaging
  • Previous experience working in an ITIL environment