1st Line Helpdesk Analyst
- Provide 1st Line support to all users.
- Answer and log service desk calls from the end-users.
- Use Video phones - have visual contact with the users and assist deskside on occasions.
- Log all actions taken and resolutions.
- Install new/replacement workstations.
- Connect and set up all required hardware and software for individual users and meeting rooms as necessary.
- Microsoft Products - Office 2010, Windows 7, Active Directory
- Printer Maintenance
- PC Imaging
- Previous experience working in an ITIL environment