Diamond Sales Consultants

Hays Specialist Recruitment Limited
London, South East England
17 Jul 2017
16 Aug 2017
Contract Type
Full Time

A luxury Diamond Jewellers are looking for their next best Sales Assistant to join their growing team!

Your new company
A luxury Diamond Jewellers are looking for their next best Sales Assistant to join their growing team! They provide their customers with a superb engagement ring shopping experience by offering them the opportunity to create high-quality custom engagement rings through a seamless process facilitated by their jewellery consultants. They are looking for someone with immense passion for the industry, who is customer focused, design-oriented, tech-savvy and able to add value to the team. This is an exciting opportunity to join their fast growing team.

Your new role

  • Meeting & exceeding sales targets and KPIs
  • Providing an excellent level of customer service
  • Developing an in-­depth knowledge of the products & the brand
  • Responding to sales enquiries via email, phone, live chat (Intercom) and Skype
  • Meeting customers for face-­to-­face consultations in our London Store
  • Accurately assess customer needs to recommend suitable products or pass along consumer leads to sales department personnel
  • Data entry for new customer purchase orders
  • Create a positive team atmosphere to enhance employee performance and customer satisfaction.
  • Troubleshoot and resolve consumer complaints and issues
  • Maintain a positive image for our brands
  • Guide customers through our bespoke design service
  • Preparing and sending quotations for engagement & wedding rings
  • Assisting in the selection of diamonds and gemstones for new or existing orders
  • Communicating with our designers and production team about specific customer requests
  • Following up with customers post­-order for aftercare issues and to solicit reviews
  • Participate in training exercises and staff development
  • Our training sessions ensure that each person in our company has the opportunity to learn from our top representatives.

What you'll need to succeed

  • Friendly, polite and honest in all dealings with our customers
  • Ability to work in a fast-paced and changing environment
  • Ability to build rapport and nurture relationships on a daily basis
  • A strong track record of closing consultative sales
  • A demonstrable track record of loyalty
  • Knows how to work towards deadlines Organised & responsible
  • A superb communicator (native English level)
  • Engaging with Sales force (CRM) to drive sales and track customer specifics

What you'll get in return

  • £23K - £25K annual base salary with monthly bonuses based on sales conversion.
  • Typical monthly bonuses range from £700 - £5,000 (Uncapped)
  • Flexible working hours
  • Buy jewellery for yourself at cost price (conditions apply)
  • Professional Gemmologist Courses & Qualifications Professional Design Courses & Qualifications

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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