Diamond Sales Consultants

Recruiter
Hays Specialist Recruitment Limited
Location
London, South East England
Salary
23000.0000
Posted
17 Jul 2017
Closes
16 Aug 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

A luxury Diamond Jewellers are looking for their next best Sales Assistant to join their growing team!

Your new company
A luxury Diamond Jewellers are looking for their next best Sales Assistant to join their growing team! They provide their customers with a superb engagement ring shopping experience by offering them the opportunity to create high-quality custom engagement rings through a seamless process facilitated by their jewellery consultants. They are looking for someone with immense passion for the industry, who is customer focused, design-oriented, tech-savvy and able to add value to the team. This is an exciting opportunity to join their fast growing team.

Your new role

  • Meeting & exceeding sales targets and KPIs
  • Providing an excellent level of customer service
  • Developing an in-­depth knowledge of the products & the brand
  • Responding to sales enquiries via email, phone, live chat (Intercom) and Skype
  • Meeting customers for face-­to-­face consultations in our London Store
  • Accurately assess customer needs to recommend suitable products or pass along consumer leads to sales department personnel
  • Data entry for new customer purchase orders
  • Create a positive team atmosphere to enhance employee performance and customer satisfaction.
  • Troubleshoot and resolve consumer complaints and issues
  • Maintain a positive image for our brands
  • Guide customers through our bespoke design service
  • Preparing and sending quotations for engagement & wedding rings
  • Assisting in the selection of diamonds and gemstones for new or existing orders
  • Communicating with our designers and production team about specific customer requests
  • Following up with customers post­-order for aftercare issues and to solicit reviews
  • Participate in training exercises and staff development
  • Our training sessions ensure that each person in our company has the opportunity to learn from our top representatives.



What you'll need to succeed

  • Friendly, polite and honest in all dealings with our customers
  • Ability to work in a fast-paced and changing environment
  • Ability to build rapport and nurture relationships on a daily basis
  • A strong track record of closing consultative sales
  • A demonstrable track record of loyalty
  • Knows how to work towards deadlines Organised & responsible
  • A superb communicator (native English level)
  • Engaging with Sales force (CRM) to drive sales and track customer specifics



What you'll get in return

  • £23K - £25K annual base salary with monthly bonuses based on sales conversion.
  • Typical monthly bonuses range from £700 - £5,000 (Uncapped)
  • Flexible working hours
  • Buy jewellery for yourself at cost price (conditions apply)
  • Professional Gemmologist Courses & Qualifications Professional Design Courses & Qualifications


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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