Travel Administrator - After Sales

Recruiter
Gerrard McCall Ltd
Location
London, South East England
Salary
18000.0000
Posted
17 Jul 2017
Closes
16 Aug 2017
Contract Type
Permanent
Hours
Full Time

Travel Administrator - After Sales

London

£18-24k

Gerrard McCall are currently recruiting on behalf of an ambitious and growing winter sports tour operator based in London.

The role:

Currently seeking an Aftersales Travel Administrator with the ability to excel in a fast paced environment. The job role is varied and covers all aspects of the customer booking process. This will include completing and amending invoices, problem solving any guest queries and issues, delivering excellent customer service maximising sales of all extras such as ski hire, lift passes and ski lessons though add on recommendation (no hard selling).

The ideal candidate will have a professional telephone manner, excellent attention to detail, grammar and spelling and be self-motivated. Knowledge of the ski industry and European ski resorts is desirable.

Responsibilities:

  • Be responsible for every aspect of the booking process once confirmed
  • Dealing with all post sales customer enquiries via email, phone and internet system
  • Creating, amending and sending Invoices to guests
  • Adding additional sales items such as ski packs, activity packs, lift passes, ski tuition, water sports tuition etc to bookings and re-invoicing
  • Reacting and solving any guest queries or issues
  • Liaising with resort staff ensuring the smooth running of operations overseas and good communication
  • Informing guests of any changes or circumstances that may affect their holiday

Requirements:

  • A high level of attention to detail
  • The ability to remain positive whilst working with challenging customers and to strict deadlines
  • Excellent verbal and written English
  • Willingness to the answer the phone and to possess and excellent telephone manner
  • Must have previous experience in an office based administration role for a minimum of 2 years

Please apply now for consideration