2nd Line Support Analyst - Law Firm

Recruiter
Latcom Plc
Location
Central London, London
Salary
35000.0000
Posted
17 Jul 2017
Closes
16 Aug 2017
Contract Type
Permanent
Hours
Full Time

Job Role

  • Provide senior 2nd Line support to all users.
  • Support users deskside, as well as remotely
  • Get involved with all firm projects - system upgrades, systems refreshes & solution implementations
  • Install new/replacement workstations.
  • Connect and set up all required hardware and software for individual users and meeting rooms as necessary.

Skills

  • Microsoft Products - Office 2010, Windows 7
  • Telephony/Mobiles - Cisco Unity, BES Server, iPads, Blackberrys, iPhones, Android phones
  • Legal Applications/Systems - Bighand, iManage, Aderant, InterAction, Workshare
  • Printer Maintenance
  • PC Imaging
  • Previous experience working in an ITIL environment
  • MCSA Certified - desirable