Service Desk Support Analyst - Active Directory , Windows, Mac

1st Choice Computer Appointments
London, South East England
17 Jul 2017
16 Aug 2017
Contract Type
Full Time

Service Desk Support Analyst - Active Directory , Windows, Mac

London - Kings Cross

Up to £28k depending on experience


Our client is a Global Advertising company and now has a requirement for a First Line Service Desk Analyst to act as the first point of contact for all IT-related support requests.

Excellent communication skills together with a friendly customer service approach is a must.

Supporting users on both Windows and Apple Macs and be able to work across multiple sites and shift patterns.

Main Responsibilities

  •  Field all incoming help requests from end users via the helpdesk ticketing system, telephone, e-mail or in person. Ensure that these are dealt with in a positive, helpful and constructive manner with the end goal being to maintain user satisfaction
  •  Working within a service driven team to provide both local and remote support
  •  Prioritise requests and schedule fixes. Assign to the appropriate team members, both Service Desk and Infrastructure
  •  Use the helpdesk system to record, track and document the problem-solving process
  •  Administration of the equipment pools, tracking equipment loans and deployment and ensuring that all hardware assets are properly logged, maintained and monitored
  •  Basic Active Directory tasks such as password resets and account creation
  •  Perform other duties, as and when required, in order to provide a flexible approach to meet the needs of the business
  •  Help to foster strong relations between the IT Service desk and the rest of the company


Candidates should have knowledge of some of the following platforms:

  • Microsoft Windows 7/8 &10 Mac OSX 10.7 and above, Microsoft Active Directory, Microsoft Office.
  • Excellent spoken and written English skills are essential, as you will be in direct contact with end users on a day to day basis, as well as preparing documentation and training material.