Service Desk Support Analyst - Active Directory , Windows, Mac

Recruiter
1st Choice Computer Appointments
Location
London, South East England
Salary
22000.0000
Posted
17 Jul 2017
Closes
16 Aug 2017
Contract Type
Permanent
Hours
Full Time

Service Desk Support Analyst - Active Directory , Windows, Mac

London - Kings Cross

Up to £28k depending on experience

VR/02061R

Our client is a Global Advertising company and now has a requirement for a First Line Service Desk Analyst to act as the first point of contact for all IT-related support requests.

Excellent communication skills together with a friendly customer service approach is a must.

Supporting users on both Windows and Apple Macs and be able to work across multiple sites and shift patterns.

Main Responsibilities

  •  Field all incoming help requests from end users via the helpdesk ticketing system, telephone, e-mail or in person. Ensure that these are dealt with in a positive, helpful and constructive manner with the end goal being to maintain user satisfaction
  •  Working within a service driven team to provide both local and remote support
  •  Prioritise requests and schedule fixes. Assign to the appropriate team members, both Service Desk and Infrastructure
  •  Use the helpdesk system to record, track and document the problem-solving process
  •  Administration of the equipment pools, tracking equipment loans and deployment and ensuring that all hardware assets are properly logged, maintained and monitored
  •  Basic Active Directory tasks such as password resets and account creation
  •  Perform other duties, as and when required, in order to provide a flexible approach to meet the needs of the business
  •  Help to foster strong relations between the IT Service desk and the rest of the company

Requirements

Candidates should have knowledge of some of the following platforms:

  • Microsoft Windows 7/8 &10 Mac OSX 10.7 and above, Microsoft Active Directory, Microsoft Office.
  • Excellent spoken and written English skills are essential, as you will be in direct contact with end users on a day to day basis, as well as preparing documentation and training material.