Account Manager VIP - German

Recruiter
Liberty Resourcing
Location
London
Salary
£30000 - £40000/annum
Posted
17 Jul 2017
Closes
16 Aug 2017
Contract Type
Permanent
Hours
Full Time
Account Manager VIP - German

A successful, high end online gaming brand have a requirement for an experienced Account Manager to manage and grow a portfolio of VIP customers by maintaining and strengthening customer relationships.

You will work with a driven team, provide a superior service to customers and be responsible for first class retention campaigns.

Job Requirements:

Fluent in German and English
Experience of account management
Experience of contributing to VIP satisfaction and working with VIP customers
Good Excel skills, numerate and able to manage budgets
Confident communicator, in person and over the telephone

In this role, you will:

Build and grow customer relationships and proactively anticipate customer needs
Keep in regular contact with customers via telephone, email, face to face
Use data and reports to analyse customer activity
Follow on VIP support escalations managed by VIP support
Calculate, apply and credit bonuses to customers
Analyse bonus, gifting and events
Attend high profile events
Suggest bespoke promotions