Contact centre team leader (Travel)

Ritz Recruitment
£25000/annum commission + benefits
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
My client is an online retailer and travel business based in the City. They are now seeking a passionate Team Leader for their travel contact centre.

- Team management
- Effective communication with clients and team members while quoting and confirming bookings.
- Responsible for your own client database
- Work closely with the Product team to ensure sales and margin targets are met
- Collecting customer feedback
- Handling client generated enquiries ( telephone, email and website )
- Accurate price quoting
- Managing your own client database
- Act as a professional representative of the brand
- Providing an exceptional customer service to all clients
- Fulfilling the duties of a Sales Team member with enthusiasm and diligence

Required experience:

- Previous telephone sales experience
- Senior or Lead a team
- You will be a confident, competitive team player with an eye for detail with good written and verbal communication skills.
- Good time management and the ability to work under pressure are pre-requisites