Contact centre team leader (Travel)

Recruiter
Ritz Recruitment
Location
London
Salary
£25000/annum commission + benefits
Posted
17 Jul 2017
Closes
16 Aug 2017
Contract Type
Permanent
Hours
Full Time
My client is an online retailer and travel business based in the City. They are now seeking a passionate Team Leader for their travel contact centre.

- Team management
- Effective communication with clients and team members while quoting and confirming bookings.
- Responsible for your own client database
- Work closely with the Product team to ensure sales and margin targets are met
- Collecting customer feedback
- Handling client generated enquiries ( telephone, email and website )
- Accurate price quoting
- Managing your own client database
- Act as a professional representative of the brand
- Providing an exceptional customer service to all clients
- Fulfilling the duties of a Sales Team member with enthusiasm and diligence

Required experience:

- Previous telephone sales experience
- Senior or Lead a team
- You will be a confident, competitive team player with an eye for detail with good written and verbal communication skills.
- Good time management and the ability to work under pressure are pre-requisites