Debt Recovery and Collections Agent

Recruiter
D & P Recruitment Ltd
Location
Bletchley, Milton Keynes
Salary
£18000 - £20000/annum
Posted
17 Jul 2017
Closes
16 Aug 2017
Sector
Legal
Contract Type
Permanent
Hours
Full Time
We are a rapidly expanding Law Firm with extensive experience in Consumer & Commercial debt recovery and litigation services and are proud of our reputation for integrity and ensure our operations are fully compliant. We take pride in providing an excellent customer journey, we treat each customer with respect ensuring they are treated as individuals on a case by case basis.
Due to progression and expansion we current have an exciting opportunity for a Debt Recovery & Collections Agent to join our growing team on a full time basis.

This is an excellent opportunity for a candidate looking to expand their experience in the Legal or Financial sectors which see the Collections Department as an essential part of the business to sustain its continued growth.

As a Collections Agent you will be responsible for engaging with customers over the telephone and helping them achieve a positive outcome on their outstanding debt balance whether that is agreeing an affordable and sustainable payment arrangement based upon their current circumstances or discussing the other options available to them such as support from free independent advice organisations.

Your role will involve handling customer queries and reviewing arrangements at periodic intervals to make sure they remain affordable.

Tasks & Responsibilities

• To demonstrate good customer service skills while initiating outbound calls and receiving inbound calls from customers while adhering to company policies and procedures.
• Treating customers fairly by providing a first class service to understand and deal with customer account queries.
• Be responsible for updating customer account details using the collections database system.
• Support and assist other team members with calls as needed.
• Other duties as assigned

Experience

• Previous experience working in a Debt Recovery Team
• Previous experience in a telephone based collections role
• Experience working in a legal environment is desirable but not essential
• Experience using Microsoft packages, Excel, Word, Outlook
• Experience dealing with high volume queries
• Professional and positive attitude
• Able to work on own initiative and part of a team

We have excellent working conditions in prestigious offices that have onsite facilities for your breaks. Working week will be Monday to Friday office hours