IT Help Desk Analyst

SER Limited
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
2nd Line 360 Support - IT Help Desk Analyst

London, SW1 (London Victoria)

£25,000 - £27,000 negotiable, with the opportunity of progression for the right person

9am till 6pm / 8am till 5pm / 7am till 4pm

Established some 30 years ago and employing more than 1.400 people Worldwide, we are working on behalf of a leading firm of Management Consultants. Due to planed growth they are now actively looking to recruit the services of an additional 2nd line support analyst to work for their fantastic London central offices.

Your main responsibility in this role will be to provide excellent customer service while resolving issues in an effective yet timely manner.


- To provide 2nd line support for various IT support calls involving Windows systems, Apple and Android.
- Handle customer support requests via phone, e-mail, voice mail and IM.
- Participate in team projects that enhance the quality of service
- Tracking and Documenting the work and resolution activity in the company tracking system to ensure a resolution is provided in a timely manner
- Updating and keeping the internal inventory accurate
- Assisting staff that is highly mobile and could be working out of many locations such as the office, the airport, their home or various client sites.

This role will require you to have excellent verbal and written communication skills, excellent customer service including empathetic listening skills, and be a solid self-starter with the ability to work in a team environment.

This is a career boosting opportunity in a business which values its staff, work life balance and likes to promote from within. 

If you are interested in applying for this fantastic opportunity or would like more information, please contact Gary Bentley or ideally email with a copy of your current CV