Technical Support Representative

£19.23 - £23.51/hour
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
Role: Technical Support Representative
Duration: 12 months

The Tech Partners team empowers the ecosystem across Sales, Product and Partners to make Shopping, Payments, Digital Content, Knowledge, Geo/Local, Social and Ads products work. We provide end-to-end technical and operations support for partners for most of our company's properties. This includes influencing product strategy, developing scalable product tools, helping onboard new partners, providing technical implementation services to some of the most strategic partners and ongoing partner management.

As a Technical Support Representative for Tech Partners, you will work closely with partners to facilitate their engagement in new payment initiatives. From early piloting to wide-scale deployment, you will oversee the technical execution and business operation of our partnerships. You're able to balance business and partner needs with technical constraints. Entrepreneurial and detail-oriented, you are motivated by bringing new products and technologies to market and to our partners.

Minimum Qualifications:
- BA/BS Degree in Computer Science or related technical field or equivalent practical experience.
- Strong Partner Management / Customer Support background (ideally within the payment or product retail industry)
- Passion for Technology

Preferred Qualifications:
- Min 2 years of hands-on experience in internet products and technologies.
- Solid experience planning for and managing several large-scale, interrelated, complex technical projects and coordinating project team members to deliver quality results within the project deadlines.
- Familiar with mobile technologies.
- Understanding of or experience with coding in Java or Python and experience with internet technologies, e.g. HTTP, REST APIs
- Experience in software QA a plus
- Excellent analytical and business skills.
- Fluent in English (another language a plus not essential - French, Italian, German, Polish)

- Perform implementation reviews, troubleshooting and ensure the prompt and proper resolution of technical challenges.
- Guarantee the technical aspects of a partner's integration (both new and ongoing) by providing necessary documentation and technical guidance.
- Program manage technical aspects of the partner integrations

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer