IT Operations Team Lead (24x7 Shift)

Computershare Scotland
Edinburgh, Midlothian
17 Jul 2017
16 Aug 2017
Contract Type
Full Time

If you’re an experienced Team Leader with an IT operations background or a NOC Engineer who is looking to progress into management then this could be the opportunity for you…

On offer is the chance to be involved in a truly unique global project for a market leading organisation where you will have the autonomy to 'run it like you own it’.

Computershare UK are the global market leaders in financial administration. Due to continued expansion we have a challenging yet rewarding IT Operations Team Leader role on a 24x7 shift where you will lead a team of Analysts who support an impressive 16,000 IT users worldwide.

So if you’re looking for an opportunity where you can be part of a great team, in a great company with great opportunities, apply now. Make a change that could take your career to the next level.

Duties and responsibilities

  • Work with SME’s around the globe to establish required monitoring and escalation processes.

  • Attend regional and global meetings including Change Advisory Board (CAB) meetings and ensure knowledge of changes and events is shared with the Global Service Centre as required.

  • Produce communications to be distributed, to regional and global stakeholders.

  • Produce and contribute to regular Management Reports.

  • Shift admin - ensure staff and skills coverage for your shifts.

  • Communicate with Team Leaders on other shifts and ensure ongoing work is handed over.

  • Support Shift manager responsibilities including reward, appraisal, recruitment and academy training.

  • Drive the team’s Continual Service Improvement objectives; Identify repeat incidents and highlight potential process improvements.

  • Build and maintain good working relationships with all teams across the organisation.

  • Meet goals and KPIs as set by the line manager.

  • Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements.

Essential Skills

  • Excellent attention to detail.

  • Team leadership and management experience (We would also consider NOC Engineers who want to progress into a Team Leader role)

  • Excellent understanding of operating environment and systems. (how to manage a batch in a commercial environment)

  • Willingness to work flexible hours / shifts.

  • Strong verbal and written communication skills.

  • Able to learn new technologies and work in a technical environment.

  • Able to follow set processes & procedures and highlight potential improvements.

  • Able to troubleshoot hardware/software/network issues.

  • Able to perform software and hardware installations.

  • Good Understanding of ITIL Framework and best practice desirable.

  • Understanding of Microsoft tools and systems.

Company Benefits

You’ll enjoy 25 days holiday, an excellent pension, an employee share plan so you can own a part of the company (with BOGOF shares), and a great range of flexible benefits to choose from, including the option to buy additional annual leave.

Our current office is located in Edinburgh Park and is easily commutable; however we will be moving to a brand new facility in the city centre later next year with Bus, Train and Tram transport links as part of this project.

- As a global company, Computershare celebrates the diversity of our people and we welcome applications from everyone.

At Computershare, we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.

All successful candidates will be required to undergo the Computershare Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including Identification, Passport Validation, Finance, Qualification, Employment / Personal referencing and Criminal Record Basic Disclosure checks.

Computershare Investor Services PLC is authorised and regulated by the Financial Conduct Authority.