Installations Co-ordinator (Temp to Perm) - Wallington

Recruiter
Carlton Recruitment Solutions Ltd
Location
Wallington, Greater London
Salary
£17500 - £21500/annum
Posted
17 Jul 2017
Closes
16 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Installations Co-ordinator (Temp to Perm)
Wallington
£17,500 - £21,500

Do you have Customer Service experience? A good personality? And a great deal of common sense?

Then we have the role for you!

The principal of this role is to book and allocate out installation work and its related equipment in accordance with and within designated and monitored guidelines.

Key Responsibilities:

Book installation work politely and efficiently
Responding to internal and external inquiries resolving queries or discrepancies relating to customer orders
To effectively allocate work to Avian Mobile Engineers and Sub-contracted Engineers in accordance with the given guidelines
Where applicable, ensuring that payment is received for jobs carried out by taking credit card details and processing payment
Assist the Customer Services Manager / Team Leader on day to day administration ensuring each task is completed daily and as instructed
To keep accurate records of customer conversations and ensure history notes are updated
Communicate with all other members of staff in a professional and effective manner
To perform from time to time, within reason, any other duties as required by your manager or member of senior management
You are responsible for ensuring that all your activities are performed in an efficient, courteous and timely manner in accordance with the company’s Quality Control System and Health and Safety regulations

Person Specification:

Previous experience in a similar role
Excellent interpersonal and customer service skills
Strong communication skills, both written and verbal
The flexibility and willingness to learn
Willingness to get stuck in and help with any tasks. Can do/will do attitude
Excellent relationship building and team development skills