Service Advisor

Recruiter
Performance Resourcing Ltd
Location
Dorchester, Dorset
Salary
£23000 - £29000/annum
Posted
17 Jul 2017
Closes
16 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Service Advisor DORCHESTER

£23k basic plus bonus £29k OTE

We are looking for an experienced Service Advisor based within a 20 mile radius of Dorchester to work for a leading motor group. The dealership is number one in the country for customer satisfaction, and their expectations are high but so is the opportunity for the right individual.

Joining their well-established service team as a Service Advisor, you will be the first point of contact for all service and repair enquiries, keeping customers updated and informed of the progress of their cars whilst in the workshop. The role also involves selling added value products, such as service plans and extended warranties which are key to customer satisfaction and retention.

The ideal candidate will have experience of,

• Working in franchised car dealership in a similar role
• Dealing with customers in person and on the phone
• Booking in customers for service and repairs
• Liaising with the workshop for updates and repair details
• Updating customers with additional work and costs if necessary
• Arranging collection and delivery of customer cars
• Checking in and out of courtesy cars
• Invoicing and collecting payments

Your commitment to delivering a great customer service and maintaining a good working relationships within the team is important in this role.

If you believe you have the skills and experience we are looking for, and would like an opportunity to join a leading motor group, we would welcome your application.

In return the group offers fully funded career training and development, Life Assurance, Childcare Vouchers and Employee Discounts on products and services.

The Basic salary is £23k plus a bonus, giving an £29k OTE, depending on experience