Customer Service Specialist SaaS

Bluefire Consulting Ltd
London, South East England
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
Job Title: Customer Service Specialist (SaaS)
Excellent chance to build a career in telecoms/IT delivery with an innovative industry leader.
Location: Central London
Salary:£27k - £30k (dependent upon experience) plus great benefits

The Opportunity
Bluefire Consulting are looking to recruit a Customer Service Specialist to provide support for the company's market leading SaaS platform and network of a Fast Track 100 Technology company. The Customer Service Specialist role offers real prospects of growth, and is ideal if you are looking to build your career in either project or service delivery within the technology sector.
They also provide a great working environment and boast facilities such as an office pool table, chill out rooms with massage chairs alongside benefits such as private healthcare and corporate gym membership in a central London health club.

The Role
The Customer Service Specialist will provide support to senior customer stakeholders as well as front-line end users. Main duties will include:
* Dealing with customers on the phone, email, on-line and face to face
* Taking full ownership on fault and issue analysis and following through on underlying issues
* Providing SaaS platform support and customer service at all levels
* Writing and updating knowledge-based articles as gaps are discovered
* Updating CRM system and troubleshooting software applications

The Candidate
As a successful Customer Service Specialist you need experience within a customer support environment and have working knowledge of SaaS. A background in network and hosted voice technology would be viewed as an advantage.

Given the nature of the Customer Service Specialist position excellent written and verbal communication skills alongside the ability to work across all areas of the business are expected.
A passion for technology and innovation would definitely help in this role.

The Package
£27k - £30k basic salary (dependent upon experience)
25 days holiday (including your birthday off) plus bank holidays
BUPA healthcare and dental care
Gym membership

Bluefire Consulting Ltd is a recruitment agency working on behalf of our client.
Your application will be reviewed by the consultants of Bluefire Consulting Ltd. Please be aware we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

Reference: 13152SB