Guest Relations Assistant Supervisor / Customer Service
Are you a vibrant and enthusiastic individual that thrives in a dynamic environment?
Do you enjoy providing customers with the best possible service and feel comfortable resolving issues?
Are you interested in working in the heart of London with a rewarding company?
We have the job for you!
ABOUT THE COMPANY:
Our client, a leading property management company that specialise in luxury serviced apartment's which are fully furnished apartments available for both long and short term stays. They offer the services of a hotel but the privacy and convenience of staying in your own home. We currently have a vacancy for a Guest Relations Assistant to join their busy and thriving Guest Relations team in Central London.
ABOUT THE TEAM:
The Guest Relations team are responsible for the well-being of the guests ensuring they receive a 5* service whilst staying in the company serviced apartments.
The team deal with incoming complaints and queries from guests via email and phone, as well as ensuring checks ins are completed, apartments checks carried out and welcome packs delivered.
ABOUT THE ROLE:
The role is a decision making position with supervisory elements allocating tasks and 'to dos' to a team of arrivals coordinators.
Your day will consist of:
- allocating jobs to the arrivals team
- sending staff to meet guests at apartments
- Ensuring guests are made to feel welcome
- monitoring the completion of these jobs
- dealing with additional high priority calls throughout the day
- dealing with queries and complaints via phone and email
You will be a bubbly, multi tasking individual able to adapt to an ever changing environment. No day is ever the same! You will also have proven, current experience looking after a small team. You will have experience at handling complaints via phone and email and be able to respond well to guests efficiently and professionally. You must be a confident decision maker!
As well as this PERSONALITY is key! We want to see positive, outgoing individuals with a genuine love of working with people! 50% of your interview is based on how you come across!
This is a great opportunity to join a rapidly expanding, forward thinking organisation who are committed to training and personal development. Working within a team of experienced professionals there is a great opportunity for career progression.
5 days out of 7 (2 weekends a month)
7.30am-4.30pm, 9am-6pm, 11am-8pm and 12pm-9pm on a rota
If this sounds at all like you, we'd love to hear from you. Apply today!
* Due to the large number of applications received we are unable to respond to every applicant. We apologise in advance. *