DocuCare Site Engineer - Hammersmith Area

West London, London
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
Start Date: ASAP
Location: Hammersmith
Contract: Full time
Salary: £18000 - £20000

An opportunity has arisen for as new DocuCare Site Engineer for a major client, based in the Hammersmith area of London.
As part of the a Managed print strategy, this role supports devices on client locations with the use of remote monitoring software and applying hardware fixes on the device.
The successful candidate will be responsible for the first level of fix on the customer location, achieved by either a technical solution at the device or via remote tools.

Candidates will ideally be familiar with diagnostic aids such as repair manuals however not essential. Candidates must have excellent communication, customer service and customer facing skills and a good knowledge of PC's, Windows Operating systems, Microsoft Office and internet use is also key to this role. A basic but not extensive knowledge of printers, MFD's and networking would also be an advantage.

Reporting to the Service Delivery Manager, the DocuCare Site Head Engineer will also be responsible for achieving internal measurements and adherence to quality processes within the business. Being a site based role, individuals must be self-motivated and be able to work on their own. The DocuCare engineer will be responsible for managing their daily duties, including customer call processing, spare holding inventory and working on customer's premises within the Health and Safety standards as directed by their Line Manager