Operations Manager - Facilities

Abbatt Property Services
East London, London
17 Jul 2017
16 Aug 2017
Contract Type
Full Time

Operations Manager - Property Sector

East London

Up To £40,000

Monday-Friday 8am to 5pm with 1 week in 3 on call

An award winning property landlord with an impressive property portfolio are looking for a strong facilities minded operations manager to join their team. Based in East London, in the heart of a vibrant and ever growing residential area this company offer long term rented accommodation without the middle man.

To help monitor the day to day workings of the very large development a position has become available for a strong Operations Manager.

As well as providing support to the senior operations and health & safety manager you will oversee a team of maintenance staff, oversee works and monitor the servicing and inspection of all the apartments in the portfolio.

Your main role will:

  • To deputise for the Senior Operations and Health & Safety Manager
  • Line management of the five in-house Homeplus maintenance team
  • To validate in-house maintenance and Contractor quality of work with residents when required
  • Overseeing all in-house and outsourced works carried out in apartments in accordance with accepted Risk Assessments & Method Statements and safe systems of work
  • Manage all outsourced service provider visits to apartments, ensuring all service providers have read and accepted company's Health & Safety House Rules and understand the relevant customer service standards to be applied
  • Carry out servicing or inspection of all apartments as and when requested, creating documented reports and raising all required works orders
  • Health & Safety and Business Continuity Manager for all apartments
  • Manage the apartment cleaning contract and cleaning standards across the portfolio including cleaning of the three show apartments
  • To run the daily diary and liaise with Relationship Managers on appointments, prioritising tasks through to successful completion
  • Prepare an inventory of all apartment furniture and ironmongery, to include life expectancy and replacement costs
  • To report all accidents to the Senior Operations and H & S Manager and the Facilities and Inventory Manager
  • To carry out trace and access of all water leaks, retaining documented and photographic information, arranging and overseeing full reinstatement of damage to apartments
  • Provide updates on outstanding and pending tasks
  • Run daily reports, updating the administrator on progress with outstanding and completed jobs
  • Replacement and disposal of apartment furniture
  • Oversee mandatory testing of equipment within apartments such as NICIEC / PAT testing and other inspections
  • To complete Risk Assessments as necessary for works falling outside of the normal scope
  • Carry out Health & Safety Tool Box talks and provide business updates
  • On call 24/7 one week in three responding to all out of hours Home Plus emergency issues

You will have good working knowledge of Health and safety as well as a robust knowledge of building control.

Applicants should be able to demonstrate: -

  • Five year's managerial experience in a similar employment role
  • Strong communication and relationship building skills
  • Project management skills
  • A practical, flexible and innovative approach
  • Clear and concise report writing skills and the ability to lead and motivate others
  • Strong systems and IT skills

Professional qualifications

  • Membership with the British Institute of Facilities Management (desirable)
  • NEBOSH Managing Safely qualifications (desirable)