Desktop Support Engineer

London, South East England
17 Jul 2017
16 Aug 2017
Contract Type
Full Time

Job Title: Deskside Support Engineer

Location: London

Competitive Salary & Benefits

About the role

The Desk Side Engineer is responsible for providing Front Office infrastructure, hardware and software support to CAS users. The Desk Side Engineer will work closely with the Service Desk to provide second and third line operational support and to ensure timely and efficient resolution of CAS service requests, issues and incidents

About Capita | Asset Services

Shareholder solutions, Capita Asset Services, are one of the leading share registration companies in the UK. Capita Asset Services is part of Capita Plc, a FTSE-100 company and the largest provider of outsourced services in the UK.

What you will do:

  • Efficient and effective delivery of Front Office infrastructure second and third line operational support including (but not limited to) desktop and client support, local server and network support, desk-side delivery and desk-side training of end users and installations

  • Collect and maintain accurate, detailed information about all CAS support requests to provide the relevant information to other support and application teams as appropriate and to facilitate service and management reporting

  • Own and resolve CAS issues raised through the Service Desk and handle resulting incidents and Service Requests using agreed incident management and request fulfilment processes

  • Support the investigation and diagnosis of assigned problems for workarounds and / or root causes. Proactively propose solutions to problems and implement solutions as agreed with the Manager of Desk Side Support

  • Manage CAS user relationships and engage with other Capita Service Delivery teams and third party support providers to resolve issues and incidents as appropriate

  • Maintain a level of technical expertise and continually build a strong understanding of technical knowledge and current market and industry trends

  • Participate in disaster recovery activities as required

  • Perform capacity management and availability management activities for Front Office systems

Your experience will include:

  • Minimum 2 years' service desk experience or 1 year desk side

  • MCSE (or other Microsoft certifications), CCNA, Computer Maintenance A+, ITIL Certification

  • Experience with AD

  • Experience with Office365 administration

  • Worked as part of a larger team but manages own workload

  • Experienced working towards agreed SLAs (e.g. call conversion and issue resolution)

  • Must have analytical skills and be able to solve technical problems across different platforms.

  • Must be a team player and be able to demonstrate excellent interpersonal skills.

  • Must be able to demonstrate effective communication skills, both written and verbal, to all levels within the organisation.

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.