Sales Support Advisor

Recruiter
MPI Limited
Location
Milton Keynes
Salary
£9.98/hour
Posted
17 Jul 2017
Closes
16 Aug 2017
Sector
Retail
Contract Type
Contract
Hours
Full Time
MPI have a requirement for a Sales Support Advisor to work in Milton Keynes MK14 5LR

Pay Rate - £9.98 per hour PAYE
Start Date - asap until 16th Oct 2017

PRIMARY PURPOSE OF THE JOB

Within the Fleet department, Volkswagen Group Leasing is dedicated to the delivery of a comprehensive range of products and services, specialising in the growth and development of our contract hire portfolio to the Corporate and fleet customer. The role of Sales Support Advisor is to provide support to our Corporate Sales and Account Management team, build relationships and liaise with customers - which consists of producing vehicle quotations, car policy advice, and maintaining the relationship with our supplier and manufacturer network. The role is vital in the delivery of service excellence to the VGL customer portfolio, and contributing to the growth and development of the department.

MAIN RESPONSIBILITIES

Generation of quotations, preparation of sales proposals and processing of signed orders, within strict SLA
Handling in life support enquires via email and phone to achieve high levels of customer satisfaction
Provide support to the VGL Corporate Sales Managers (CSM's) and Account Managers to aid sales growth
Management of any tactical or Group supported business
Management of all VGL customer Master Lease Agreements
Responsible for a wide range of administrative duties and inter departmental liaison
Direct communication with the customer to provide pro-active sales support
Liaise and build relationships with suppliers, customers and manufacturers
Provision of bespoke customer reporting and Fleet Support
Promotion of the wider VGL product portfolio

PRINCIPAL CONTACTS / WORKING RELATIONSHIPS

Key stakeholders include:
CSM/ Account Managers- day to day contact to support all sales/ renewal opportunities
Dealerships and Manufacturers- confirming product changes, discount terms, pricing etc
Supporting departments such as Asset Risk, Special Lending Unit (Credit), Finance and other
supporting teams within the fleet department

DECISION MAKING SCOPE
Proposals to resolve customer queries and pricing disputes

Will handle approx. 20-30 inbound calls per week
Targeted on Audits- Right First Time- target of 95% in each area

EDUCATION, TRAINING AND EXPERIENCE

A good knowledge of VW Group Brand product and other brands would be advantageous
GCSE Maths and English at level C or above
Ability to communicate effectively both in writing and verbally at all levels
A proactive and flexible approach with the ability to react appropriately and effectively to changing circumstances and demands
Attention to detail with a high degree of accuracy and ability to work under pressure is essential
Knowledge and understanding of Fleet leasing solutions is advantageous but not essential
IT literate with the ability to grasp new systems
High level of time management and organisational skills
A team player with the ability to work under pressure in order to meet strict deadlines
Confident and customer-focused in communicating both by telephone and face to face
High level of Customer service experience and ability to demonstrate use of initiative in order to aid departmental productivity

SKILLS & PERSONAL CHARACTERISTICS REQUIRED

A good knowledge of VW Group Brand product. Knowledge of other brands would be advantageous
High level of time management and organisational skills
Attention to detail with a high degree of accuracy and ability to work under pressure
Ability to communicate effectively both in writing and verbally at all levels
A proactive and flexible approach with the ability to react appropriately and effectively to changing circumstances and demands
Knowledge and understanding of Fleet leasing solutions
IT literate with the ability to grasp new systems
A team player with the ability to work under pressure in order to meet strict deadlines
Confident and customer-focused in communicating both by telephone and face to face
High level of Customer service experience and ability to demonstrate use of initiative in order to aid departmental productivity