ASB Case Manager (Anti-Social Behaviour / Social Housing)

£28000 - £34000/annum
17 Jul 2017
16 Aug 2017
Public Sector
Contract Type
Full Time
ASB Case Manager (Anti-Social Behaviour / Social Housing)
London, Westminster
£28,000 - £34,000
12 Month Fixed Term Contract
37.5 hours per week

Our client is an award winning property services provider based in London, and one of the Sunday Times Top 100 Best Companies to Work for. As Westminster’s leading housing management company, they manage over 21,000 homes, a mix of leasehold and social housing.

They are looking for an ASB Case Manager to join the anti-social behaviour team in this varied and rewarding role that will help to make a real difference to the lives of those experiencing anti-social behaviour on the estates. You will investigate reports of anti-social behaviour made by tenants, residents, leaseholders or members of the public and take the appropriate action to resolve cases quickly to prevent further escalation.

As the first point of contact, you will assess each newly allocated case, create a plan of action and regularly review the case, supporting the victims / complainants by keeping them fully appraised of developments. You will be required to conduct investigations and gather intelligence that could support formal proceedings, produce reports and take tenancy enforcement steps including liaising with legal services, preparing notices, producing witness statements, attending court and completing Authority to Evict requests.

Your caseload will be varied in risk and complexity. You will adopt a multi-agency approach to achieve the best outcomes, operating in a professional and efficient manner to deliver a high quality of service in line with policies and procedures.

Our client is looking for an individual with experience of delivering excellent customer service in the field of anti-social behaviour. As such you will have an understanding of issues in relation to crime and ASB and you will be up to date on current housing legislation. With experience of case working you will be confident at taking appropriate action and making an immediate impact. It is essential that you have good liaison and partnership building skills with external agencies and a working knowledge of IT systems.

Closing Date: 21 July 2017
Interview Date: TBC