Helpdesk Support Analyst

Recruit 4 Talent
Central London
£31302/annum £31,302 + benefits
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
A Helpdesk Support Analyst is sought by an organisation that plays a leading role in influencing education policies, to provide 1st line support as part of their IT department located at their Central London office.

The Role:

Reporting to the IT Manager, as a Helpdesk Support Analyst your principal responsibilities will include:

- Provide 1st line support for all calls in the helpdesk; allocating calls to colleagues as directed by the IT manager
- Ensure helpdesk and other operational reports are available to the team
- Design and build appropriate images for desktops/laptops/tablets in line with agreed Active Directory policies
- Ensure equipment/assets are properly labelled and noted for audit purposes before delivery to users
- Assist in the maintenance of the IT inventory ensuring it is current and matches that held by Finance department
- Assist with arranging external technical support where problems cannot be resolved in-house, liaising with suppliers as directed by the IT Manager
- Assist with devising and maintaining processes to support the operational management of IT functions e.g. device build and maintenance, starter/leaver processes, asset management
- Assist in sourcing, evaluating and testing solutions to IT hardware needs e.g. new PCs/laptops/Tablets
- Create and maintain relevant documentation on processes, user guidance and key areas of work as directed
- Under the direction of the IT Manager, participate in the ordering of IT equipment and supplies making appropriate delivery arrangements
- Maintain and upgrade skills in line with changing technology including attending training courses
- Able to travel and have overnight stays as appropriate - with notice
- Such other duties appropriate to grade as may be requested by the line manager/Head of Information Systems

The successful Helpdesk Support Analyst will demonstrate:

- Minimum 1 year`s experience working in a Helpdesk function within an IT department
- Administration and Support skills in a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, MS Project, Visio
- Good level of general education. Further education in a relevant subject would be beneficial
- Experience using other office applications or databases in a user support role
- Excellent telephone manner and able to deal with phone calls from staff confidently and professionally to resolve issues
- Willingness to receive designated training
- Working understanding of the Data Protection Act
- Willingness to travel to other offices, which may involve occasional overnight stays away from home
- Administrative skills including word processing and excel skills
- Excellent organisational skills and ability
- Excellent numeracy skill
- The ability to work under pressure as part of a team
- Devising and maintaining general office systems and procedures

Benefits Package:

- £31,302 salary
- 25 days holiday, rising with service, plus bank holidays
- 34.5 hour week, hours 9am - 5.15pm
- Flexitime scheme
- Annual season ticket loan scheme
- Childcare vouchers and one year`s qualifying service
- Contributory pension scheme
- Salary sacrifice scheme

Closing date for receipt of CVs: Monday 24th July 2017

The company requires an application form to be completed as part of the application process. This will be sent to shortlisted candidates from Monday 24th July and will need to be completed and returned via email by no later than 12pm midday on Thursday 27st July.

Helpdesk Support Analyst - 1st Line

Central London

£31,302 + benefits

2 year fixed-term contract until 26th June 2019