Senior Manager - Heritage Operations

Recruiter
Millbank Holdings
Location
Milton Keynes
Salary
£50000 - £55000/annum
Posted
17 Jul 2017
Closes
16 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
To manage, control and develop the Heritage service and restoration business within Aston Martin Works
• Achieve service & restoration volume and profit objectives whilst streamlining processes
• Managing all workshop processes to ensure all customers achieve excellent customer service.
• Continually develop the AM Heritage business maximising commercial opportunities

Key Responsibilities & Tasks
• Commercial responsibility for Heritage business
• Maintain standards of performance of the heritage team through effective coaching and performance management
• Maintain high levels of customer service standards
• Achieve monthly revenue and profit targets
• Develop timely report KPI's
• Proactively manage VOR's to resolution
• Improve digital sales mediums (website)
• Develop and manage marketing strategy
• Regular effective communication to all levels of the business
• Proactively deliver year on year efficiencies
• Support and provide resource for group marketing and sales events
• Proactively deliver year on year quality improvements
• Deliver agreed restorations on time and budget
• Develop overseas markets
• Ensure all work is carried out to highest standards
• Responsible to correct staffing at all time

Qualifications & Experience
• Educated to degree level or equivalent in an engineering discipline, or similar experience
• Record of excellent people-management skills
• Significant customer service and/or after sales experience in a HLS automotive retail environment
• Demonstrate strong commercial acumen
• Knowledge the Aston Martin brand and its products is desirable
• Excellent communication skills, both oral and written
• Demonstrate relevant IT competencies in DMS and MS Office