After Sales Administrator

Recruiter
Headstart Employment
Location
Wimbledon, Greater London
Salary
£18000 - £21000/annum
Posted
17 Jul 2017
Closes
16 Aug 2017
Contract Type
Permanent
Hours
Full Time
Monday to Friday 09:00 to 18:00 with one hour for lunch

Saturday 10:00am to 17:00 paid as overtime or as a day in Lieu – this is worked on a rota basis one week in four

Winter:

Monday to Friday 09:00 to 18:00 or 11:00 to 20:00 with one hour for lunch

Saturday 10:00am to 18:00 paid as overtime or a day in Lieu – this is worked on a rota basis one week in four

After Sales Travel Administrator -

Responsible for dealing with all post sales customer enquiries via email, phone and internet system

Creating, amending and sending Invoices to guests

Adding additional sales items such as ski packs, activity packs, lift passes, ski tuition, water sports tuition etc to bookings and re-invoicing

Answering the telephone to assist customer with queries, amend bookings travel dates, names on bookings etc

What we are looking for:

A high level of attention to detail

The ability to remain positive whilst working with challenging customers and to strict deadlines

Excellent verbal and written English

Willingness to the answer the phone and to possess and excellent telephone manner

Must have previous experience in an office based administration role for a minimum of 2 years

Headstart Employment are an equal opportunities employer