Customer Care Executive

Recruiter
Headstart Employment
Location
Wimbledon, Greater London
Salary
£18000 - £21000/annum
Posted
17 Jul 2017
Closes
16 Aug 2017
Contract Type
Permanent
Hours
Full Time
Responsible for responding to customer complaints via email, social media, Letters

Logging, Tracking and date recording receipt of customer complaints from all channels

Communicating with resort to gain responses to questions regarding customer complaints to support the response process

Communicating with guests on social media to thank them for their positive responses and to engage with guests who have made negative complaints to remove their posts and to find resolution with the company

Answering the phone

What we are looking for:

(complaints response team) / administration role

Candidates should state their salary expectations onA high level of attention to detail

The ability to remain positive whilst working with challenging customers and to strict deadlines

Excellent verbal and written English

Ability to write responses to customer complaints

Must have previous experience in an office based customer service

Headstart Employment are an equal opportunities employer