Helpdesk/ Facilities Coordinator

Chadwell Construction
Romford Greater London
£20000 - £25000/annum
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
Helpdesk/ Facilities Coordinator

We have a fantastic opportunity for a Helpdesk Contracts Manager to join one of the UKs leading providers of Facilities Management.

The primary focus of the role is to ensure the smooth running of the maintenance department. This department includes plumbers ,Builders,Electricians & Handy man.

The portfolio of works includes Commercial, & Retail .

Responsibilities to include:

· Day to day delivery of 24/7 reactive maintenance

· Delivering and reporting client Service Level Agreements (SLAs)

· Driving engineer and staff productivity

· Managing / overseeing out of hours work

· Act as a further escalation point for the supervisors

· Ensuring that decisions made to improve the overall customer support of the Help Desk are continually carried through

· Solves problems and makes decisions on a daily basis relative to Help Desk responsibilities

· Coordination of work processes and projects with other departments and divisions

· Out of hours managerial call out

Some of your duties will include:

- Providing support with the helpdesk function and answering a high volume of incoming telephone calls

- Liaising with clients via telephone and email in order to establish their requirements

- Inputting details of clients requirement on system and preparing job sheets

- Co-ordinating maintenance and repair work and allocating work to external Contractors

- Tracking progress of jobs on computer system from instigation stage through to completion

- Checking with client once job has been completed to ensure they are happy with service received