IT Support Analyst - 1st and 2nd Line - City of London

Ashdown Group
City of London, London
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
IT Support Analyst - 1st and 2nd Line - City of London

A fantastic opportunity has arisen for a personable IT Support Analyst (1st and 2nd Line) to join an established, global professional services firm based in the City area of London (walkable from Bank and Liverpool Street).

The ideal candidate will have previous experience providing 1st and 2nd line support to users within a windows environment. You will have perhaps studied IT or Computer Science at university or college and will be able to provide support both deskside and remotely.

Key responsibilities of this IT Support Analyst role include:

Provide a point of contact for users regarding incidents and service requests ensuring they are logged and assigned correctly
Maintain a high degree of customer service to the user base
Provide support across the following; desktop, hardware, software, printers, remote access and mobile device support
Escalation of issues to 3rd line team where appropriate

To be suitable you will have gained experience across the following technologies:

Microsoft operating systems including Windows 7, Outlook, Word, Excel
Document management systems such as iManage or PC Docs
Active Directory
Lenevo hardware (not essential)
iPads, iPhone, Blackberry

If you have completed your MCP or CompTIA qualification that would be beneficial.

The salary on offer for this role is £25,000- £30,000 depending on experience.

To apply, please submit a copy of your CV including reference ASH160717AL2 in the subject line.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.