IT Helpdesk Specialist

Recruiter
Network Support Services
Location
Milton Keynes
Salary
£30000 - £40000/annum
Posted
17 Jul 2017
Closes
16 Aug 2017
Contract Type
Permanent
Hours
Full Time
IT Helpdesk Specialist

OUR COMPANY: established for over 20 years, are an expanding local IT company specializing in network and maintenance.

Help Desk Specialist Responsibilities

Include:

- Providing first second and third level contact and convey resolutions to customer issues
- Tracking, routing and redirecting problems to correct resources

Job brief:

We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve 1/2/3 technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities:

- Provide first second and third level resolutions to customer issues
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services

Requirements:

- Proven working experience in providing help desk support
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation