1st Line Support Engineer

Career Cross Ltd
South Shields, Tyne And Wear
17 Jul 2017
16 Aug 2017
Contract Type
Full Time

1st Line Support Engineer - South Shields - £18k - £20k per annum

Reporting to the 3rd Line Support Engineer you will play a key role in our clients IT Support Team based in South Shields. Your main responsibilities will be to provide back up support to all users on software, hardware and associated peripherals. You will be given exposure to a broad range of IT related projects and activities and the ideal candidate will require at least one year’s experience or relevant qualification. You should also possess good technical knowledge of Microsoft Office 2013 and Windows 7/8. Experience of HP, Dell and Lenovo is also desirable. Knowledge of ERP systems (AX) is desirable but not essential.

Main Duties:

  • To create and setup domain and exchange users

  • Using PRTG Network monitoring

  • Setup and fix any user device, such as workstations, laptops, tablets or smartphones

  • Networking administration

  • IP Telephony support

  • Windows servers’ and desktops’ administration

  • Support other software required by the business

  • First line support for any problems reported by users

Skills Required:

  • Network administration - Windows (servers and workstations) administration and Microsoft Exchange administration

  • Ability to plan ahead and organise the day, as well as an eye for detail

  • Passion and motivation to learn and investigate i.e. being proactive and a willingness to undertake training both internal and external including leading to a recognised qualification

  • Proven time management skills

  • Experience in user support using a service desk platform

  • Ability to communicate at all levels

  • Possess integrity and good ethical conduct including confidentiality and data protection awareness

  • A team player - evidence of working in a team environment

  • Ability to document and share it with the rest of the team

  • Reliability and flexibility as well as evidence of a good attendance record

  • Ability to work in a fast pace environment under pressure

Keywords - IT Support, Support, 1st line support, line support, IP, internet protocol, AD, Active Directory, support, IT, helpdesk, helpdesk support, IT helpdesk support, network, servers, windows, Microsoft Exchange