After sales consultant

Recruiter
C&M Travel
Location
Enfield, Middlesex
Salary
16000.0000
Posted
17 Jul 2017
Closes
16 Aug 2017
Contract Type
Permanent
Hours
Full Time


Aftersales customer services agent - Required for this well know travel company based in North London. They are looking for a experienced travel person ideally with GDS knowledge to work in this busy aftersales team. They will pay up to £18,000 + up to £2,000 bonus and benefits.

Aftersales customer service agents duties
-To answer all calls in a courteous and professional manner within the departmental standards.
-To deal with all telephone and email queries post reservation and general queries.
-To amend or cancel reservations as a result of incoming enquiries. To include amending dates, upgrading tickets, route changes, name changes, refunds and seat/meal requests
-To amend hotel, car hire and transfer reservations
-To action ETA's (visa's), API's, Mobility Forms within set timeframes
-To work to set targets and ensure efficient customer care handling.
-Ability to make decisions in a pressurised environment.
-Computer Literate - to be able to use a variety of applications
- GDS(Worldspan/Sabre),Outlook and possibly word/excel.

Aftersales customer service agents skills required
-Travel industry experience is a must with in a sales , customer service or administration team.
-Ideally GDS trained
-Published and cat fares knowledge

If you are interested in the above role please call Duncan on quoting DT47092 or send your cv to

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk