Vehicle Service Advisor/ Warranty Administrator

Recruiter
Mason Recruitment Limited
Location
Christchurch, Dorset
Salary
20000.0000
Posted
17 Jul 2017
Closes
16 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Vehicle Service Advisor/ Warranty Administrator

Location: Christchurch

Salary: £20,000+ Basic + Bonus

Job Specification

The role will involve the following:

  • Meeting and greeting customers
  • Responsible for Warranty Admin
  • Booking/Loading customer vehicles onto the workshop system
  • Calling customers to gain authorisation for the completion of work
  • Invoicing - including explanation of invoices to customers
  • Explanation of repairs and work completed on cars to the customer on their return
  • Up-selling additional products to customers in relation to service and parts
  • Managing the tracking of customer vehicles from booking to handover to customer

Person Specification

Applicants will ideally have the following:

  • Previous experience working as a Service Advisor within the motor industry
  • Must possess excellent customer service and telephone skills as well as being polite
  • Must be extremely customer focussed and have a smart professional image
  • Must have experience with One Link and Pinnacle DMC (Pinewood)