Payments Supervisor

Revolution Financial
London, South East England
17 Jul 2017
16 Aug 2017
Contract Type
Full Time

Company information -

We are a rapidly growing award winning Foreign Exchange Brokerage looking to double in size over the next three years. We offer a bank-to-bank service for both Corporate customers and Private Individuals. We prides ourselves on our service offering not only in terms of our products but also our customer service. We are a debt free and entrepreneurial company which has continued to grow even during these troubled times and we have the business model in place to ensure continued growth. The Business is a recognised expert in international money transfers, providing UK companies with tailored currency exchange services. We offer dedicated guidance on a range of ways to mitigate risk and avoid losses on international transfers and payments. These range from simple spot and forward contracts to more sophisticated hedging strategies and products. These includes FX Options, which is offered through our sister subsidiary company, Smart Currency Options Ltd.

Seeking an experienced Payments Supervisor -

We are seeking an experienced Payments Supervisor to join our Back Office team, with a very strong focus on Customer Service. - Our back office is unique in that whilst it processes a high volume of payments it is also a key and essential part of our customer service offering with a high level of customer interaction. This role will be responsible for (but not limited to): Supervising and leading the Accounts team

  • Must have SWIFT/BACS payments experience
  • Managing the Payments Team Customer Queries (Inbox and Calls)
  • Processing inbound payments
  • Authorising Payments
  • Working closely with the Corporate and Private Client Traders to ensure an optimal External and Internal Customer Service
  • Ensuring that payment deadlines are met and communicated with the business/customers
  • Delivering a best-in-class customer service
  • Training staff to deliver a high standard of service and been involved in staff appraisals
  • Improving customer service procedures and standards for the organisation and department
  • Produce feedback and liaise with other departments to identify improvements learning and keeping up to date with industry changes, products and services

To be considered for this role you must have at least 2 years' experience in a back office/payments environment with a proven track record in delivering a high level of customer service.

You must possess the following:

  • 1-3 Years Team Leader Experience
  • Excellent Attention to Detail
  • Very good Organisation and Planning Skills
  • The ability to work to deadlines and under pressure
  • Excellent Customer Service skills
  • Polite and courteous telephone manner
  • Clear Communication skills (both written and verbal)
  • A focused and keen attitude to work and colleagues and the desire to progress