Field Care Supervisor

Recruiter
SkyEx Resourcing Ltd
Location
South East London, London
Salary
18000.0000
Posted
17 Jul 2017
Closes
16 Aug 2017
Sector
Public Sector
Contract Type
Permanent
Hours
Full Time

Field Care Supervisor
South East London


Our client one of the leading Homecare agencies are looking for an experienced carer, ready to make the next step up the ladder in their career.

Role

  • Delivering The Highest Standard Of Quality Care To All Customers
  • To develop person centred Customer Needs Assessments, creating Care/ Support Plans and carry out Risk Assessments
  • Organise, attend and conduct Customer Reviews to refresh and update the Needs Assessment, Care/Support Plan and Risk Assessment Documentation as appropriate
  • When using administrative systems, ensure factual, accurate information is held and that all computerised and manual records are up to date
  • To work together with the Care Co-ordinator to ensure an appropriate Care and Support Worker is matched to the needs of the customer at all times
  • To undertake on-call activities as directed
  • Assist Care Co-ordinators to allocate unassigned calls to ensure that all customers receive the care they need
  • To provide cover and deliver care as required, when visits cannot be assigned and during on-call hours
  • Communicate effectively with the Care Co-ordinator to inform them of changes to care schedules
  • To actively participate in the growth and development of the Company Office through maximising every sales and marketing opportunity
  • Implement quality control procedures and processes to ensure the Company Office achieves the required level of compliance at all times
  • To respond to Customer Complaints and undertake first stage investigations
  • To follow local, national and contractual regulation. Including the reporting of safeguarding and complaints
  • To prepare Company Office Reports as required
  • To ensure Health and Safety Legislation is adhered to at all times


The role holder will be a people orientated individual who is passionate about and committed to delivering the highest standard of care/support. Through their excellent planning and organisation skills they will be able to demonstrate their ability to support, develop and manage. Being seen as a great leader from the teams they supervise.

Essential Skills

  • Supervision Experience within the Health and Social Care Sector
  • Hands on Care experience
  • Experience of undertaking Customer Needs Assessments, Writing Care Plans and conducting Risk Assessments
  • Working knowledge of quality control procedures within the Health and Social Care Sector


Desirable Skills | Qualifications

  • QCF Level 3 Qualification in Health and Social Care
  • Working knowledge of Domiciliary Care
  • Working knowledge of StaffPlan Roster
  • Manual Handling Instructor

Please apply urgently for an immediate interview!