Reconciliation Analyst

17 Jul 2017
16 Aug 2017
Contract Type
Full Time
Reconciliation Analyst



Our leading Financial Services client is currently seeking to recruit a Reconciliation Analyst to work as part of the Outsourcing Division in the offices based in London.


Working within the Outsourcing Division serving the Investment Operations function, for a number of Investment Managers and specifically for our "Book Of Record" Clients. To work closely with the team on a day to day basis ensuring that all reconciliation breaks and queries are analysed and dealt with on a daily basis and relevant information is passed to our Clients. Providing oversight and assistance to our back office teams in Bangalore and Manila



* Lead role in the oversight of production/delivery of daily reconciliation reports for all of our clients, most notably our Book of Record clients
* Provide oversight responsibilities to offshore teams ensuring all deliveries are met and assistance given when required
* Assist with investigation of cash and stock exceptions on all clients, most notably our Book of Record clients
* Work with internal teams, third parties (such as Custodians), Client Service Teams to help with investigation and clearance of cash and stock exceptions
* Adhering to the data privacy policy and making sure that all emails are sent accurately.
* Respond promptly and appropriately to general queries received from our clients
* Respond promptly and appropriately to general queries received from consultants, custodians, auditors and other third parties.
* Produce monthly oversight statistics to internal parties.
* To work closely with the relevant contacts within our investment management clients to provide the best possible service, responding to queries and escalating as appropriate.
* Be aware of all service level agreements and KPIs in place.
* Be aware of your SMART objectives and continually strive to improve.
* Ensure issues are escalated to the appropriate personnel across the business in a timely manner.
* Ability to actively build and maintain a good network, utilising your strong interpersonal skills
* Foster and develop long term relationships with internal clients and suppliers.
* Continuously meet and exceed the expectations and requirements of all clients.
* Work within a team with a strong willingness to assist others when required, building effective relationships with members of other teams
* Identify and address inefficiencies in systems and processes, resulting in improvements and cost saving.
* Maintain high standards of personal integrity and represent the Firm effectively and in a way that is consistent with our vision, culture, and values.
* To work closely with other internal departments to provide the best possible service to clients.
* Be involved with ongoing projects, testing and implementation as appropriate.
* Assist with the updating of procedures within IOO Reconciliations Team as appropriate.

Skills required:

* Relevant client administration and/or reconciliations role
* Must have an understanding of Operations processes
* Ability to communicate effectively, both with clients and internally
* Ability to work within a team environment
* Strong interpersonal skills
* Ability to adapt to multiple demands and priorities in a pressurised environment
* Ability to persuade and influence others
* Sound business and professional ethics
* Actively pursues learning and skill development

If you wish to apply for the above position, please call me on (Apply online only) or email on Mark. Bourne @(url removed)

Pontoon is a global HR outsourcing company specializing in improving an organization's talent. We manage the contingent workforce and statement of work resources on behalf of our clients, as well as source and recruit direct hires. Pontoon's approach results in significant cost savings and revenue improvement, increased worker quality, workforce insight and greater regulatory compliance. A division of Adecco with operations in nearly 100 countries and with more than 1,500 colleagues worldwide, the Jacksonville, Florida-based organization delivers solutions to more than 150 industry-leading companies