IT Incident Manager

ITR Personnel
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
IT Incident Manager – Permanent – Telford

ITR Personnel are recruiting with a well-established and successful organisation in Telford for a new Incident Manager to join them on a permanent basis. This role will suit an experienced, well-organised IT Incident Manager who can work well under pressure and still deliver results.

Duties will include (but not be limited to):

 Co-ordinating the response to ensure normal service is resumed as quickly as possible for customers

 Act as the key contact for customers during any incident

 Proactively nurture with customers

 Develop incident management systems

 Reviews and Audits

 Communicating internally and externally and with Technical and Non-Technical contacts in a manner they understand

 Incident reviews

 Plan fixes / POA to combat future incidents

This is not an overly technical role, but you MUST come from an IT related industry and have a minimum technical understanding (to a minimum of 1 st Line Support Equivalent) and have ideally have experience with Incident Management Frameworks.

You will also be extremely well organised, have excellent communication skills and be able to work to a very high attention to detail whilst working under pressure.

You will also ideally have and knowledge of ISO 20000 and ISO 27001.

The Telford site is commutable from Shrewsbury, Bridgnorth, Newport, Shifnal, Market Drayton, Wolverhampton, Perton etc

Alternative job titles could include Incident Manager, IT Incident Manager, Project Manager, IT Incident Management Framework Manager etc

ITR Personnel
Whether you’re seeking a new permanent position, temporary assignment or contract -you’ll find we provide a professional but friendly, efficient, system driven recruitment service - where we remember that people do matter. Offering a full recruitment service across a variety of sectors; we continuously strive to ensure we give an honest, reliable service.

With a wealth of specialist knowledge in the local recruitment market, ITR Personnel is the latest addition to the ITR Group.

Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within five days please assume that on this occasion your application has not been successful.

ITR Personnel are an employment agency working on behalf of our client. ITR Personnel is an Equal Opportunities Employer. Candidates must be eligible to work in the UK full time without restriction