Technical Support Operative - Level 1

Concept Resourcing
Telford, Ketley, Shifnal, Wellington, Arleston, Da
£17000 - £19000/annum
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
Job title and location:

Technical Support Operative Level 1 – Telford

WHO? Would you be working for?

Working for a well-known organisation providing 24/7/365 1st line support and technical assistance to clients in professional and timely manner.

WHAT? Are they looking for?

Essential –

* 5 GCSEs as a minimum including English & Mathematics at Grade C or equivalent
* Experience dealing and working with customers.
* Experience of Windows operating systems
* 6 months experience on service desk or in similar customer facing role.
* Telephone and written communication skills at a high standard
* Ability to work effectively under pressure from customers and suppliers
* Able to use MS office packages effectively
* Able to take in and retain information quickly and accurately
* Highly organised – works well to deadlines
* Tailors information to the audience – i.e. translates technical information to a non-technical audience
* Assertive, but able to remain cool, calm and professional under pressure.
* Passionate about delivering customer service excellence
* Excellent attention to detail
* Have excellent interpersonal skills
* Own transport

HOW? Will you be working?

* Telephone support for customers, including logging of issues on internal systems;
* Email support for customers, including logging of issues on internal systems;
* Communicate with 3rd parties including fault logging;
* Collaborate with Line 1 and Line 2 teams to achieve fault resolution;
* To provide support during out of hours as per your contract and when scheduled to maintain the quality of customer service;
* To administer the configuration of all new Entanet accounts;
* To process all Viper Server administration;
* To diagnose customers problems as methodically and efficiently as possible;
* To conduct domain name administration;
* To ensure customer compliance with acceptable use policy via processing of abuse reports.
* To liaise with other Support Teams and the Systems Department to discuss Technical escalations;
* To make regular courtesy calls to the company’s key customers to ensure the service provided to them is maintained at a high standard;
* Taking and replying to Reseller, Viper and End user technical support queries by telephone, fax, email or letter in a prompt and professional manner;
* Provide cover undertaking customer router installs when required;
* Keep up to date with knowledge of the company’s service portfolio;
* Liaise with other internal departments over any customer queries/disputes;
* To suggest improvements to management and team leaders in relation to working practices;
* To work within a team and keep a pleasant working environment;
* To continually keep abreast of new procedures and implement when necessary;
* Any other tasks that may occur from day to day within the department.

WHY? Should you apply?

* Opportunity to join a fast-growing company
* Ongoing training and opportunities for career development

WHEN? Do they need people?

* ASAP – 4 weeks/long notice periods will not have any negative effect on your application.

Apply Now!

To apply please contact Hayley Mintern on: (Apply online only)

Or email your CV to