Customer Service Advisor

Recruiter
Performance Resourcing Ltd
Location
Yeovil, Somerset
Salary
£19000 - £24000/annum
Posted
17 Jul 2017
Closes
16 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Customer Service Advisor Yeovil
£19k basic plus bonus £24k OTE

We are looking for an experienced Customer Service Advisor based within a 20 mile radius of Yeovil to work for a leading motor group.

Joining the service team as a Service Advisor you will be the first point of contact for all service and repair enquiries, keeping customers updated and informed of the progress of their cars whilst in the workshop. The role also involves selling added value products, such as service plans and extended warranties which are key to customer satisfaction and retention.

The ideal candidate will have experience of,

• Dealing with customers in person and on the phone
• Booking in customers for service and repairs
• Liaising with the workshop for updates and repair details
• Updating customers with additional work and costs if necessary
• Arranging collection and delivery of customer cars
• Checking in and out of courtesy cars
• Invoicing and collecting payments

Your commitment to delivering a great customer service and maintaining a good working relationships within the team is important in this role.

If you believe you have the skills and experience we are looking for, and would like an opportunity to join a leading motor group, we would welcome your application.

The basic salary is £19k plus a bonus with an £24k OTE