Investor Relations Consultant

HR Consultancy
£22000 - £25000/annum
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
HR Consultancy are working on a new and exciting opportunity for an experienced Investor Relations Consultant to join an industry leading financial service group in Edinburgh city centre!

This is a fantastic time to join a forward thinking, innovative and exciting workplace who have their employees and customers at the heart of everything they do. This firm encourages a supportive and family environment, where their employees work hard and are rewarded with career progression paths and learning and development!

You will deliver a consistent, excellent level of service to customers who have enquiries or complaints about the retail product range. Activities include, but are not limited to;

• Assist in building/maintaining relationships with external/internal customers
• Active work queue management
• Completion of tasks within agreed service levels
• Provide support by telephone and in writing for inbound existing customer enquiries and new business queries
• Proactively support outbound calling initiatives
• Provide written responses to technical enquiries via email and letter within specified service standards to internal/external customers
• Support complaint handing process
• Accurate maintenance of customer data

If you are looking for a modern supportive environment, future career progression opportunity and to join a friendly and welcoming team then please apply below!

Contact Neil Greene at HRC Financial Service Scotland for further information