Workshop Technician

Recruiter
Tek Express
Location
Crawley, West Sussex
Salary
£16000/annum
Posted
17 Jul 2017
Closes
16 Aug 2017
Contract Type
Permanent
Hours
Full Time
Workshop Technician
£16,000 per annum

TEK Express provides tailored support services to Blue Chip companies to keep their mobile workforces on the road.

The Role
The Workshop Technician role will be to work as a member of a busy team preparing devices (laptops, tablets and smartphones), to issue to our clients’ mobile workers. Each prepared device will include an agreed software image. The role also involves assessing returned devices and repairing where necessary.

Key Responsibilities:

* Diagnosing faults and seeing through to successful repair.
* Tracking work in progress and recording issues and solutions using the service management tool.
* Maintaining a high level of quality when working sequentially in ‘production style’ work processes.
* Answering phones to deal with enquiries.
* Ensuring all enquiries are dealt with in a customer focused manner.
* Maintaining a clear understanding of our Service Level Agreements (SLAs).

Hours: Monday and Friday between the hours of 9.00am to 5.30pm

The Candidate
To be considered for the Workshop technician position you will have the following skills, knowledge and attributes:

* Basic understanding of IT and telecoms hardware components, their functions, types and interrelationships would be advantageous.
* Knowledge of Microsoft operating systems including Windows XP/7/8/8.1/10.
* Analysis and problem-solving skills.
* Personal organisational and time-management skills.
* Ability and willingness to tackle, in a structured way, a large task load and willingness to work on own initiative.
* Ability to follow clear procedures/instructions.
* Good written communications.
* A high degree of numeric accuracy for the purposes of inputting serial numbers.
* Common sense.

The successful candidate will need to demonstrate:

* Good one to one communication with theTEK Express and client staff.
* Clean and smart appearance.
* Enthusiasm.
* Willingness to learn and be a part of a friendly small team.

Workshop Technician Benefits:

* Holiday entitlement is 20 days per year which is an addition to public holidays.
* The starting salary will be £16,000 per annum

If you feel you have the skills for our Workshop technician position, please apply now