1st Line Engineer

First Recruitment Services
Horsham, West Sussex
£19000 - £21000/annum
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
My client is a well respected leader in their field, and they are seeking a 1st Line Engineer to join their team. Duties are detailed below.

Work within a multi-disciplinary technical team.
First point of contact with the Service Desk for client telephony calls
Receiving and owning issues; enquiries and change requests for support from clients and prioritise these requests accordingly.
Performing a proactive role in monitoring systems.
Manage the escalation to 2nd Line Support for all relevant Customer reported incidents.
Utilise prescribed software and tools to manage the progress of a fault/incident from inception/alert through to successful resolution and closure, including post-incident documentation and reporting.
Perform basic troubleshooting and diagnosis for all issues using the technical resources and managements and monitoring tools available.
Ensuring Incident Management procedures are followed.
Accurate and relevant logging of all customer requests and incidents using the Network Operations ticketing system.
Attempting to resolve user issues before they require escalating.
Carry out all operational tasks and duties as defined within existing Operational Procedures and Service Level Agreements.
Experience within a related IT role is essential for this role. Practical knowledge is also essential with experience of WAN/Lan Technologies. This role will require own transport due to company location.

*First Recruitment Services are acting as an employment business in relation to this vacancy