IT Support Engineer

Coventry, West Midlands
£30000/annum Plus Benefits
17 Jul 2017
16 Aug 2017
Contract Type
Full Time
IT Applications Support Technician
Coventry, West Midlands
c£30,000 Plus Benefits

Lantra is a successful, commercially-focused charity that provides high-quality training and qualification products for skills and workforce development in land-based industries.

With a staff of over ninety people and a turnover of £7m, we up-skill more than 85,000 people each year and work with businesses and other stakeholders to create innovative skills solutions.

Now, we are looking for an IT Applications Support Technician to join our team and provide a high level of technical support to users of Lantra’s business applications.

As an IT Applications Support Technician, you will:

- Manage a member of IT Support Helpdesk staff
- Troubleshoot and resolve issues
- Deploy new software code to business application environments
- Keep customers informed of application updates and changes
- Make changes and updates to SQL databases
- Help to edit and update internal and external user documents
- Ensure the confidentiality and integrity of all data

Interested? If so you will need at least two years’ experience in a technical support role, including experience of the following:

- Supporting, maintaining and investigating problems with technology solutions
- Translating the needs of non-technical users into technical system requirements
- Web technologies, including HTML, CSS, PHP and SharePoint
- Database management, including SQL Server and MySQL
- C#
- .NET
- LAMP stack

Experience of working in a managerial role would be beneficial, but this is by no means essential.

We would be interested in a further conversation with you if you’ve worked as an IT Applications Support Technician, Application Support Engineer, Helpdesk Support Analyst, Service Desk Engineer, or Technical Support Engineer.

What’s in it for you?

- Childcare vouchers
- Free parking
- Pension
- Great learning and development opportunities
- 25 days’ holiday plus bank holidays

Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

To apply for the role of IT Applications Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency